Any concerns regarding our policy can be directed to Brett at (03) 9510 4868.
Collection of Information
On occasion we require information from you in order to deliver our quality service.
To this end, correspondences may be collected and stored; in regard to sales, support and accounts.
Any information collected by Flowers by Brett Matthew John will be obtained via telephone, email, mail, fax or directly through our website.
Use of Collection Information
All collected information is used solely to provide you with our products and/or services.
Customer correspondence is recorded in order to provide service references, and to aid in staff development.
Storage of Collected Information
The security of your personal information is of the highest important to us. All sensitive information entered on our website is encrypted using using secure socket layer technology (SSL), to ensure your security. When required, credit card details are immediately processed at the point of sale and are never stored. We protect all personal information submitted to us, both during transmission and once received. Any questions regarding website security and SSL can be directed to:
Access to Collected Information
To unsubscribe or update any personal information, please email us at:
Upon purchasing a product or service from us, we may request certain personally identifiable information.
You may be asked to provide contact and financial information. We use this information for billing purposes, and, in the event that we have trouble processing an order, to contact you.
Flowers by Brett Matthew John uses personally identifiable information for essential communications relating to orders and services rendered. We may also use this information for promotional emails.
If you do not want to receive promotional material, you can unsubscribe by emailing us at: firstname.lastname@example.org
Please also note that you will be notified when and if your personal information is collected by any third party that is not our agent/service provider.
In the event of an unsuccessful delivery attempt, a redelivery fee equal to the original cost will apply.
If it is necessary for a third party to accept a delivery on behalf of the recipient, Flowers by Brett Matthew John cannot be held responsible for the product from this point on.
Our flowers are of the highest quality, sourced from the best local and overseas growers. However, being a product of nature on the odd occasion they do not meet expectations.
If for you are not completely satisfied with your purchase we allow a 12 hour money-back guarantee from the time you receive the goods. Please call us on (03) 9510 4868 if you are not completely satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been damaged after delivery, an attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
Flowers by Brett Matthew John will always endeavour to match the product selected from our online store. However, if the product is unavailable, an alternative flower of equal or near value will be substituted.
Please note that flowers are liable to vary in colour and availability may be affected by circumstances beyond our control.
If you require a particular flower and/or colour please feel free to contact the store on (03) 9510 4868 to place your order.
After ordering online, you will receive an email confirmation from eWAY containing your order details
(if you have provided your email address). We will normally confirm receipt of your order within a few
minutes of ordering. We will attempt to send your goods via Sherpa within one
working day; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at email@example.com